The following terms apply in these general terms and conditions:

General Terms and Conditions: the present general terms and conditions; Frendly Amsterdam, located at Waarderweg 33 C7, 2031 BN in Haarlem, registered with the Chamber of Commerce under number 83092943 and VAT number NL862723668B01 or an affiliated company;

Email: hello@frendlyamsterdam.com;

Goods: the purchased furniture or furniture;

Website: www.frendlyamsterdam.com.

ARTICLE 1 APPLICABILITY

These general terms and conditions apply to every offer from Frendly and to every distance agreement concluded between Frendly and the buyer.
Before the distance contract is concluded electronically, the text of these general terms and conditions will be made available to the buyer electronically in such a way that it can be easily stored by the buyer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be read electronically and that they will be sent free of charge at the request of the buyer electronically or otherwise.
By placing an order you indicate that you agree with the delivery and payment conditions.
ARTICLE 2 AGREEMENT

An agreement is concluded if the buyer has accepted the offer electronically, and Frendly has immediately confirmed receipt of acceptance of the offer electronically.
Frendly takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a safe web environment. If the buyer can pay electronically, Frendly will take appropriate security measures.
All purchase and sale agreements, if expressly stipulated in each case, are entered into by Frendly under the suspensive condition that information to be obtained by him shows that the buyer is sufficiently creditworthy.
If Frendly does not inform the buyer in writing within 25 working days after entering into the agreement that the agreement cannot be performed due to insufficient creditworthiness of the buyer, the agreement will become final, on the understanding that Frendly may at all times use of his right described in the fifth paragraph.
If a buyer is in default vis-à-vis Frendly in the settlement of any agreement, Frendly is at all times entitled, even after he has executed an order in whole or in part, before proceeding with delivery, to demand from the buyer that he provides sufficient security that he will meet his payment obligations.
If Frendly has given a written order confirmation, the content of which deviates from that which has been ordered in writing by the buyer or of which the delivery time differs from that desired by the buyer, then Frendly must explicitly point out these deviations in the order confirmation or in a separate letter. If the buyer does not respond to this in writing within 10 working days, the purchase agreement is deemed to have been concluded.
Changes and cancellations of orders placed by the buyer are only effective after written approval from Frendly, subject to the provisions of article 6. If Frendly does not respond within 15 working days after the request for change or cancellation, Frendly is deemed to have agreed went.
If an order confirmed by Frendly stating the agreed price and delivery time is canceled by the buyer, Frendly will charge a fee, provided the cancellation is approved by him.
All images, photos and drawings with data regarding weights, dimensions, colors on the Frendly website are only approximate, are indicative and cannot lead to compensation or termination of the agreement.
ARTICLE 3 PRICES

All prices on the website are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.
During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur can offer variable prices for products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence. This dependence on fluctuations and the fact that any prices quoted are target prices are stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations and or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
o    they are the result of statutory regulations or provisions; or

o the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

The prices stated in the offer of products or services are in euros including 21% VAT.
ARTICLE 4 RIGHT OF WITHDRAWAL

In the event of a consumer purchase in accordance with Article 7:5 of the Dutch Civil Code, the consumer has the right to dissolve the agreement without stating reasons during 14 working days. This reflection period starts on the day after receipt of the product by the consumer.
Before proceeding to return, the consumer is obliged to notify Frendly in writing within the period of 14 working days after delivery. The consumer must prove that the delivered goods have been returned on time.
During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging to Frendly, in accordance with the reasonable and clear instructions provided by Frendly. Returning the delivered goods is entirely at the expense and risk of the User.
ARTICLE 5 COSTS IN CASE OF WITHDRAWAL

If the consumer makes use of his right of withdrawal, at most the costs of return will be for his account.
With due observance of the provisions of Article 4, Frendly ensures that the full purchase amount is refunded to the User within 14 days of receipt of the cancellation statement as referred to in Article 4 paragraph 2 and receipt (proof) of the product.
The costs incurred by the User in case the optional assembly service is chosen will not be refunded.
ARTICLE 6 DELIVERY TIMES

The specification of the delivery time is approximate. Frendly undertakes to adhere to the specified delivery time as much as possible, but is not liable for the consequences of exceeding that, which it could not reasonably have prevented. Such exceeding does not oblige Frendly to pay any compensation, nor does it give the buyer the right to dissolve the agreement.
If, when entering into the agreement, it is expressly stipulated that the delivery must take place before or on a specific day, when the delivery period is therefore an essential part of the agreement, the consequences for the buyer resulting from exceeding the delivery period are for the account of Frendly , without prejudice to the right of the buyer to dissolve the agreement.
If the probable delivery time referred to in paragraph 1 of this article is exceeded, Frendly will be granted a further period to still deliver. This further term is equal to the original expected delivery time with a maximum of one month. If this further term is exceeded, the buyer has the right to dissolve the agreement without notice of default or judicial intervention and/or to demand compensation.
ARTICLE 7 DELIVERY

The place of delivery is the address that the buyer has made known to Frendly.
All goods are transported at the expense of the buyer, unless the freight costs are included in the price.
If the goods are sent by means of transport from Frendly or by forwarders working on its behalf, the delivery will take place by offering the goods on the ground floor to the buyer. In that case, the goods travel at the risk of Frendly until the moment of delivery.
If a buyer refuses to immediately take receipt of the goods presented to him correctly and undamaged, the resulting freight costs, storage costs, etc. will be for his account.
ARTICLE 8 WARRANTY

The legal guarantee applies to purchases from Frendly. Legal guarantee means that a product must do what the consumer can reasonably expect from it.
The warranty applies to all purchases made through www.frendlyamsterdam.com. The warranty covers any defects that arise within the warranty period as a result of any manufacturing or design errors. Defects caused by intensive or irregular household use are not covered by the warranty.

The warranty periods that we adhere to are as follows:

–       Furniture and mattresses: 1 year

The warranty period starts when a product is received. The track & trace information is the starting point. If no track & trace data is available, the purchase date will be used as the starting point. Suppose a product has a longer delivery time, then